Contact Us

Whether you're weighing up welcome offers on slots not on GamStop, spotted something out of date in one of our reviews, or want to ask about how we rank casinos, we'd like to hear from you. This page explains what we can help with, what we can't, and the fastest way to get a useful answer.

What we can help with

Non Gamstop Casinos is an independent research and comparison site covering casinos not on GamStop, including their slot libraries, payment options and welcome offers. Get in touch if you want to:

• Flag an error or outdated detail in a review, offer or rating
• Suggest a brand you think deserves a place in our rankings
• Ask a general question about how a specific type of offer or payment method works
• Give feedback on the site itself — what's missing, what's confusing, what's useful

We read every message, though as an editorial site we don't have live chat or phone support, and we can't promise same-day replies during busy periods.

What we can't help with

We're a comparison and review resource, not a casino, so there are some things that sit outside what we can do:

• Account issues — deposits, withdrawals, verification, bonus disputes or closed accounts need to go directly to the casino's own support team, since we have no access to player accounts
• Payment problems — if a withdrawal is delayed or a card payment hasn't gone through, the casino's support desk and your payment provider are best placed to resolve it, not us
• Self-exclusion requests — if you want to stop gambling at a specific site, that request goes to the casino directly, or to the relevant self-exclusion tool it offers. Our Responsible Gambling page has more on the support options available
• Legal or financial advice — we can point you toward general information, but not personal advice on your specific situation

Before you write in, check whether we've already covered it

A good number of questions we receive are already answered elsewhere on the site. It's worth a quick look first:

How to make your message useful

The more specific you are, the faster we can act on it. If you're reporting an issue with a casino review, for example, it helps to include:

1. The name of the casino and the page it appears on
2. What you believe is inaccurate or outdated, and where you saw the correct information
3. Any screenshots or reference links, where relevant

If you're suggesting a new site for coverage, a link to the casino and a brief note on what stands out — its slot range, its welcome offer, its payment options — is enough for us to start looking into it.

A note on commercial relationships

Non Gamstop Casinos may earn a commission when readers click through to a listed casino and sign up, at no extra cost to the player. This funds the site but doesn't buy placement — no operator can pay for a higher rating, and any commercial relationship is disclosed rather than hidden. If you ever spot something that looks like undisclosed influence in our content, that's exactly the kind of thing worth reporting to us.

A reminder before you play anywhere

Casinos not on GamStop are aimed at adults aged 18 and over. If you've self-excluded through GamStop, it's worth thinking carefully about your reasons for doing so before playing at a site outside that scheme, and using the tools most operators still offer — deposit limits, time-outs, or their own exclusion options — to keep your play in check. Our Responsible Gambling page sets out where to find independent support if you want it.